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A channel can have its own email address. Anything sent to that address is posted in the channel by Email, so alerts, reports, and customer threads show up where your team already talks.

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Create the address

1

Open channel settings

Open the channel, click its title to open channel details, then click Settings.
2

Create the address

Under Send emails to this channel, click Create email address. Email posts a short note in the channel so everyone knows email can arrive there.
3

Copy it

Copy the address and use it anywhere you would type an email address.
Workspace members who are in the channel can create, copy, and delete its address. Guests and agents cannot. Archived channels and channels shared with another workspace do not have one.

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Email your own notes

Your DM with yourself can have an address too, for a receipt, a customer email, or a newsletter you want to keep and find later. Open the DM, click your name at the top, and click Create email address under Send emails to your notes. Email sent there is saved as a message from you, so it does not mark the DM unread or notify you. Only you can see, create, or delete this address. Keep it to yourself: anyone who has it can add to your notes. DMs with other people and group DMs do not have an address.

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Ways to use it

  • Forward one email. Forward it to the address like you would to a person.
  • Forward automatically. Add a forwarding rule or filter in your mail provider so matching email goes to the channel.
  • Point a tool at it. Paste the address into another product’s notification or report settings.
  • Loop in the channel. Add the address in Cc on a conversation you want your team to follow.

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How email appears

Each email becomes one message with the subject in bold, a From line, and the body as text.
  • A reply to an email the channel already received goes in that message’s thread, so a back-and-forth stays together.
  • Links show their full address and do not expand into preview cards.
  • Formatted email is posted as plain text, without its images.
  • Attachments are posted with the message as files, up to ten per email. Any beyond that are listed by name.

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Keep the address safe

Anyone who has the address can post in the channel, so share it like an invite. If it ends up somewhere it should not be, delete it in channel settings. Email sent to a deleted address bounces back to the sender, and creating an address again gives the channel a new one.

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Limits

  • 60 emails per address each hour. Email over the limit bounces.
  • 10 MB per email.
  • Very long email is cut to fit one message.