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Slack sync keeps selected Slack channels flowing into Ando, including private and Slack Connect channels. Use it when you’re moving your team from Slack and want recent history and new messages in one place. New messages sync as they arrive, and the last 180 days of history fill in automatically in the background. Some workspaces can also post new Ando text messages back to Slack.

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Set up Slack sync

  1. In Ando, open Settings, then select Slack under Import & sync.
  2. Click Connect Slack.
  3. Choose your Slack workspace and approve the requested access. If Slack requires app approval, ask a Slack Workspace Owner or Admin to approve the Ando app.
  4. Select the channels you want to sync. You can pick public channels and the private channels you belong to, including Slack Connect channels.
  5. Map each Slack channel to an existing Ando channel or create a new one. Private Slack channels can only map to private Ando channels.
  6. Confirm your choices to start syncing.
For live updates from a private channel, the member who connected the workspace to Slack must also belong to it. Anyone already in a synced private channel can add people to it in Ando, as in Slack. People who aren’t in the Slack channel post to it through the Ando app, under their own name.

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What syncs

  • Supported Slack message creates, edits, and deletes appear in their mapped Ando channels.
  • Up to 180 days of history backfill automatically. Large channels take longer, and new messages keep syncing while the backfill runs.
  • Ando matches Slack users to existing members when possible. Workspace admins can review identity matches in Slack sync settings.
  • Channels you don’t select aren’t synced. Channel sync doesn’t include Slack direct messages. DM sync is separate and available only where enabled.
Follow each channel’s live sync and history progress in Settings > Slack.

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Posting from Ando to Slack

Where it’s available, new text messages from a member with a connected Slack account post to Slack as that member. Edits, deletes, attachments, reactions, Jams, calls, system messages, and agent trace messages sent from Ando are not mirrored to Slack.

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Disconnect Slack

Disconnecting stops sync for every channel. Messages and members already synced stay in Ando, and Ando keeps the channel mappings paused. After you reconnect the same Slack workspace, turn sync back on for the channels you want to resume.

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Troubleshooting

I can’t connect Slack: Your Slack workspace may restrict app installs. Ask a Slack Workspace Owner or Admin to approve the Ando app. A channel is missing: Private channels, including private Slack Connect channels, appear only if you belong to them and your own Slack account is connected with private-channel access. Connect or reconnect your Slack account from Settings > Slack. A connection made before private-channel sync was added needs reconnecting. New messages from a private channel are missing: Live updates need the member who connected the workspace to Slack to belong to that private channel. Ask them to join it in Slack. History can still backfill through another connected member who belongs to it. A message sent in Ando didn’t appear in Slack: Confirm that outbound posting is available for your workspace, then connect your own Slack account from Settings > Slack. Outbound posting supports new text messages from connected members only. It doesn’t mirror attachments, edits, deletes, or agent-authored messages.