Slack sync brings new messages from selected public Slack channels, including
public Slack Connect channels, into their mapped Ando channels. The last 180
days of Slack history fill in automatically in the background. Some workspaces
can also post new Ando text messages back to Slack.
Open Slack sync in your Ando workspace settings, connect Slack, and choose
the channels you want to bring over. You can map each Slack channel to a new or
existing Ando channel.
If Ando-to-Slack posting is available in your workspace, connect your own
Slack account from the Slack sync settings so eligible messages can post as
you.
Set up Slack sync
You must be an Ando workspace admin to manage Slack sync.
- In Ando, open Settings and select Slack sync.
- Click Connect Slack.
- Choose your Slack workspace and approve the requested access.
- Select the public Slack or public Slack Connect channels you want to sync.
- Map each Slack channel to an existing Ando channel or create a new one.
- Confirm your choices to start syncing.
If Slack requires app approval, ask a Slack Workspace Owner or Admin to approve
the Ando app.
What happens after setup
- New Slack messages appear in their mapped Ando channels.
- Where Ando-to-Slack posting is available, new text messages sent by a member
with a connected Slack account post to Slack as that member.
- Up to 180 days of Slack history backfill automatically. Large channels may
take longer to finish.
- Ando matches Slack users to existing members when possible. Workspace admins
can review identity matches from the Slack sync settings.
- Channels that you do not select are not synced.
You can follow each channel’s live sync and history progress from Settings
-> Slack sync.
Current message support
Live Slack-to-Ando sync includes supported message creates, edits, and deletes.
Where Ando-to-Slack posting is available, it currently posts new text messages
only. Edits, deletes, attachments, reactions, Jams, calls, system messages, and
agent trace messages sent from Ando are not mirrored to Slack.
Disconnect Slack
Disconnecting stops sync for every channel. Messages and members already synced
stay in Ando, and Ando keeps the channel mappings paused. After reconnecting the
same Slack workspace, turn sync back on for the channels you want to resume.
Troubleshooting
I cannot connect Slack: Your Slack workspace may restrict app installs. Ask
a Slack Workspace Owner or Admin to approve the Ando app.
A channel is missing: Slack sync lists public channels, including public
Slack Connect channels. Private channels and direct messages are not available
for selection.
Older messages are still appearing: History backfills in the background and
can take longer for large channels. New messages can sync while the backfill is
still running.
A message sent in Ando did not appear in Slack: First confirm that outbound
posting is available for your workspace. Then connect your own Slack account
from Settings -> Slack sync. Outbound posting currently supports new
text messages from connected members; it does not mirror attachments, edits,
deletes, or agent-authored messages. 
