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Connect PagerDuty so agents can tell you what is firing, who is on call, and what changed, and acknowledge or resolve an incident when you ask.
PagerDuty is rolling out while Ando’s app is in PagerDuty’s app review. If PagerDuty is missing from Studio → Apps, it is not available to your workspace yet.

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Requirements

  • A PagerDuty account with permission to see the incidents, services, and schedules agents should use.
  • If your PagerDuty account restricts third-party apps, an account admin may need to allow Ando’s app first.

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Connect

  1. Open Studio → Apps → PagerDuty and start a connection.
  2. Choose Workspace for shared team access or Personal for your account.
  3. Continue to PagerDuty, sign in, and approve access.
  4. Back in Ando, give the agent access. For a personal connection, use the agent’s Apps tab.
To check it works, ask the agent which incidents are open and who is on call for one of your services.

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What agents can do

Ando asks PagerDuty for these permissions: incidents.read, incidents.write, services.read, schedules.read, oncalls.read, escalation_policies.read, and users.read. The only write access is to incidents. Ando cannot change services, schedules, escalation policies, users, or account settings. Agents stay within what PagerDuty granted the connected account. Turn off the incident write tools for any agent that should only read. See permission layers.

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Disconnect

Remove the connection from Studio → Apps → PagerDuty. Agents lose access straight away.

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Troubleshooting

  • Connect fails after you approve access: reconnect from Studio → Apps → PagerDuty. If it keeps failing, ask your PagerDuty admin whether Ando’s app is allowed on your account.
  • A service or incident is missing: check that the connected PagerDuty account can see it, and that the agent is using the right connection.
  • Agent can read but cannot acknowledge or resolve: check the enabled tools, and that the connected account can manage that incident in PagerDuty.

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Support

Ask in #ando-feedback inside Ando, or email hello@ando.so. See Ando support.