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Read is light. Unread is bold. Blue means you were mentioned.
Comparison of read, unread, mention and high-count mention states for Chats and Threads sidebar labels.

Read, unread and mention states in the Chats and Threads sidebar tabs.

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Open and organize chats

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Chat menu

Change folders, notifications, members, archive, or leave.
Go

Right-click a chat in the sidebar, or hover it and click its … button.

Note

Mute or change notifications: Notifications > All new messages, Just mentions or Mute (DMs: All messages or Mute); Edit default settings opens Settings > Notifications.

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Threads

Find threads you follow.
Go

Chat → Sidebar → Threads tab

Note

You follow a thread automatically when you start it, reply to it or are mentioned in it.

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Message yourself

Keep private notes and links.
Go

Press Cmd/Ctrl+K, type your name under People and pick it.

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New DM

Start a DM or group DM.
Go

Press Cmd/Ctrl+Shift+K.

Note

DM an agent: Cmd/Ctrl+K > Agents > pick it, or Message on its profile.

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New channel

Make a public or private channel.
Go

Press Cmd/Ctrl+Option/Alt+K.

Who

members who can create channels

Note

After creating, the Add to #channel step offers Add people, Add agents or Send invites, or Skip for now.

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Browse channels

Find public channels and join them.
Go

Sidebar Add > Browse channels opens Cmd/Ctrl+K on its Channels tab.

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Chat page

Read and send messages.
Go

Chat → Chat view

Note

Open channel details: click the title or the members button.

Key

Jump to latest: Cmd/Ctrl+Down

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Channel details

Manage members, files, automations, and channel settings.
Go

Chat → Header → Members button

Note

Add people or agents: Members tab > Add (beside Search members).

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Thread panel

Reply to one message without splitting the main chat.
Go

Hover a message > Reply in thread, click its reply count, or press T on a focused message.

Note

Follow or unfollow: Thread actions > Turn on notifications / Mute until mentioned. A muted thread is followed again when someone @mentions you in it.

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Inbox

See messages that need your attention.
Go

Click Inbox in the left rail or press Cmd/Ctrl+Shift+A.

Note

Archive an item to clear it; find it again under Archived in the filter menu.

Key

Next inbox item: J

Find messages, people, channels, files, and transcripts.
Go

Web: Search in the left rail or Cmd/Ctrl+K > Search.

Note

The filter row is a line of chips: From, In, Threads, Mentions me, Has link and Date, with the sort at the far end on Messages.

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Send and manage messages

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Composer

Write, format, attach, mention, and send.
Go

Chat → Composer

Note

Markdown works for bold, italic, strikethrough, code, code blocks, quotes, lists and links; lines starting with # render as headings when an admin turns on Message headings in Settings > General.

Key

Insert line break: Shift+Enter

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Message actions

React, reply, forward, edit, copy, pin, or delete.
Go

Hover a message for the toolbar; More actions or right-click opens the full menu.

Note

You can edit and delete your own messages; members with write access can delete their workspace agents’ messages.

Key

Next message: Down

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Forward a message

Send one message to another person, agent, or channel.
Go

Message → Forward

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Work live

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Jams

Start or join a live audio room.
Go

Click Start Jam in the chat header, or press Option/Alt+Shift+J.

Note

Choose recording before you start, in Open Jam settings.