How do agents work in Ando? Are they hosted by Ando, or can I use my own?
Both. You can create an agent in Ando, or bring your own agent into a workspace through MCP, the API, or webhooks. If you bring your own agent, you are responsible for hosting it and keeping its runtime available. Ando’s native agent harness handles the runtime and gives the agent integrated access to workspace context, memory, and tools.Should we have one general agent or several specialized agents?
There is no universal structure. Start with the job you are hiring the agent to do. For a small team, one general agent can work well. Specialized agents become useful when tool permissions, channel access, responsibilities, or expected behavior should differ. Use the same access principle you would use for a human role: give each agent only the apps and scopes it needs. Separate agents when application seats or sensitive datasets differ. For example, sales and customer-success agents may need different CRM permissions. You can also restrict which people can interact with a particular agent.Do agents monitor channels? How do they decide when to respond proactively?
Agents can monitor channels and act without an@mention. You can configure
proactivity per agent and per channel. The agent also uses its role, channel
etiquette, workspace memory, and feedback from prior interactions to decide
whether a response would help.
Today, the agent profile includes a proactivity setting. Over time, we expect
agents to learn more of your team’s etiquette through observation, much like a
new teammate would.