> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ando.so/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications

> Choose where Ando notifies you and which sounds it plays.

Ando uses native notifications in the desktop app, web push in your browser,
and push notifications on mobile.

<Note>
  Notification delivery has two controls: your preferences in Ando and the
  permission for Ando in your browser or device settings. Both must be on.
</Note>

## How to enable push on desktop, web, and mobile

<Tabs>
  <Tab title="Mac">
    <Steps>
      <Step title="Turn on desktop delivery in Ando">
        Open the Ando desktop app, then go to **Settings** →
        **Notifications**. Under **Notification events**, turn on **Desktop**
        for the direct messages, mentions, thread replies, Jam calls, and
        reactions you want to receive.
      </Step>

      <Step title="Open macOS notification settings">
        Open the **Apple menu** in the top-left corner of your screen. Select
        **System Settings** → **Notifications**, then choose **Ando** under
        **Application Notifications**.

        <img src="https://mintcdn.com/ando/yvL12DfVqbQFNZfN/images/mac-notifications-list.png?fit=max&auto=format&n=yvL12DfVqbQFNZfN&q=85&s=b9a676a4accfcae4d87034c08ca2e885" alt="Mac System Settings showing Ando under Application Notifications" width="1452" height="426" data-path="images/mac-notifications-list.png" />
      </Step>

      <Step title="Allow Ando notifications">
        Turn on **Allow notifications**. Choose **Banners** or **Alerts** if you
        want notifications to appear on screen. Turn on notification sounds if
        you want macOS to play them.

        <img src="https://mintcdn.com/ando/yvL12DfVqbQFNZfN/images/mac-notifications-allow.png?fit=max&auto=format&n=yvL12DfVqbQFNZfN&q=85&s=5f392aa3595d9e771ad843084d86e43d" alt="Mac System Settings with Notifications selected and Allow notifications turned on for Ando" width="1414" height="1242" data-path="images/mac-notifications-allow.png" />
      </Step>
    </Steps>

    See [Apple's Mac notification guide](https://support.apple.com/guide/mac-help/change-notifications-settings-on-mac-mchl205da693/mac)
    if the settings on your Mac look different.
  </Tab>

  <Tab title="Chrome">
    <Steps>
      <Step title="Allow notifications when Ando asks">
        Sign in at [app.ando.so](https://app.ando.so) in Chrome, then select
        **Inbox** in the sidebar. Select **Allow** when Chrome asks whether Ando
        can send notifications.
      </Step>

      <Step title="If permission was previously blocked">
        Open `app.ando.so`, then select the **View site information** control to
        the left of the web address. Set **Notifications** to **Allow**. If the
        control is not shown, select **Site settings**, then set
        **Notifications** to **Allow**. Reload Ando after changing the setting.

        <img src="https://mintcdn.com/ando/yvL12DfVqbQFNZfN/images/chrome-notifications-allow.png?fit=max&auto=format&n=yvL12DfVqbQFNZfN&q=85&s=89e7665b994fafc1855aa536582025a4" alt="Chrome site information for app.ando.so with Notifications set to Allow" width="786" height="1022" data-path="images/chrome-notifications-allow.png" />
      </Step>

      <Step title="Choose Ando notification events">
        Open **Settings** → **Notifications**. Under **Notification events**,
        select **Desktop** for each event you want delivered as web push. The
        **Desktop** column controls both browser and desktop-app notifications.
      </Step>
    </Steps>

    On a Mac, Chrome must also be allowed under **Apple menu** → **System
    Settings** → **Notifications** → **Google Chrome**. See [Google Chrome's
    notification guide](https://support.google.com/chrome/answer/3220216) for
    more browser troubleshooting.
  </Tab>

  <Tab title="iPhone & iPad">
    <Steps>
      <Step title="Request permission in Ando">
        In the Ando app, open **Settings** → **Notifications**. Tap **Allow
        Notifications**, then approve the iOS permission prompt.
      </Step>

      <Step title="If permission was previously denied">
        Open the iPhone or iPad **Settings** app, then go to **Apps** → **Ando**
        → **Notifications**. Turn on **Allow Notifications** and keep at least
        one alert location selected.

        <img src="https://mintcdn.com/ando/yvL12DfVqbQFNZfN/images/iphone-notifications-allow.png?fit=max&auto=format&n=yvL12DfVqbQFNZfN&q=85&s=a3f69253029708459d5347f5841028ac" alt="iPhone Settings showing Allow Notifications turned on for Ando" width="1206" height="2622" data-path="images/iphone-notifications-allow.png" />
      </Step>

      <Step title="Finish setup in Ando">
        Return to **Settings** → **Notifications** in Ando. Turn on **Mobile
        notifications**, then choose which direct messages, mentions, thread
        replies, Jam calls, and reactions can reach this device. Your current
        device should show an active **Push registration**. Tap **Refresh** if
        it does not.
      </Step>
    </Steps>

    See [Apple's app notification guide](https://support.apple.com/120681) if
    the settings on your device look different.
  </Tab>

  <Tab title="Windows">
    <Steps>
      <Step title="Turn on desktop delivery in Ando">
        Open the Ando desktop app, then go to **Settings** →
        **Notifications**. Under **Notification events**, turn on **Desktop**
        for each event you want to receive.
      </Step>

      <Step title="Allow notifications in Windows">
        Open **Settings** → **System** → **Notifications**. Turn on
        notifications, then find **Ando** and allow it to send notifications.
      </Step>
    </Steps>
  </Tab>
</Tabs>

## If notifications are not arriving

* Confirm the event is enabled for the correct **Mobile** or **Desktop**
  surface in **Settings** → **Notifications**.
* Check that Ando is allowed in your browser, macOS, Windows, or iOS
  notification settings.
* Check **Quiet hours** and any active notification pause.
* On mobile, check **Suppress while active** and refresh the current device's
  push registration if it is not active.